![clovis_가로형_EN.png](https://static.wixstatic.com/media/31a1bb_1ef4675036dd41bfae139a126ccba2d8~mv2.png/v1/fill/w_140,h_27,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/clovis_%EA%B0%80%EB%A1%9C%ED%98%95_EN.png)
![](https://static.wixstatic.com/media/31a1bb_57d3c5260b03420c9ab2128c409c0caa~mv2_d_5616_3744_s_4_2.jpg/v1/fill/w_77,h_51,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/31a1bb_57d3c5260b03420c9ab2128c409c0caa~mv2_d_5616_3744_s_4_2.jpg)
Service
ServiceCloud
ServiceCloud enhances customer experiences with customer service, self-service, and social channel engagement.
·Connect various channels such as phone, e-mail, web chat as well as SNS.
·Suggest the best solution to the customer by knowledge search feature.
·Escalate critical issues automatically to help you make quick decisions.
![Servicecloud.gif](https://static.wixstatic.com/media/31a1bb_a76a3124fef347f4a5e00b5fb0b19d9c~mv2.gif)
![Monitor_mock_up.png](https://static.wixstatic.com/media/31a1bb_a6bf8c20412e49f98732c150d0f88d39~mv2.png/v1/crop/x_186,y_0,w_582,h_560/fill/w_434,h_417,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Monitor_mock_up.png)
![servicecloud4.png](https://static.wixstatic.com/media/31a1bb_b39703f38d3146c3b7f71893862c0c1a~mv2.png/v1/fill/w_81,h_145,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/servicecloud4.png)
![Phone_mock_up.png](https://static.wixstatic.com/media/31a1bb_45d555753bc149ebabd79d7c5b83fa5a~mv2.png/v1/crop/x_210,y_61,w_226,h_341/fill/w_146,h_213,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Phone_mock_up.png)
*Image source: salesforce.com
다양한 채널 및 디바이스 지원
· 웹, 이메일, 전화, 채팅, SNS, 커뮤니티 등 옴니채널 지원
· 채널 및 디바이스에 제한없이 일관된 응대
· 고객/파트너 커뮤니티를 이용한 서비스 접수 및 지식공유
![Service Cloud_benefit_eng.png](https://static.wixstatic.com/media/31a1bb_551a071364c74b139ef4cf1f0d801e65~mv2.png/v1/fill/w_103,h_101,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Service%20Cloud_benefit_eng.png)
Support customers across a variety of channels and devices.
· Omni channel support including web, email, phone, chat, SNS, community
· Consistent responses regardless of channels and devices
· Receive service request and share knowledge using customer/partner communities
Manage Service Level Agreements (SLAs)
· Define SLA by customer and product
· Manage the entire process including customer response, notification and escalation process
· Service performance measurement and issue management using dashboard/report
Inquiry management
· Assign inquiries automatically to the appropriate person according to contact type
· Notifications and Guides to available Agents
· Share service progress in real time with your customers.
Easy access to information
· Business-optimized customer service environment (dedicated console)
· Provide information (customer profile and service history) for quick and accurate issue judgment
· Provide solutions using the knowledge base
Call Center System
Call center system for customer service
· Integration of existing customer's telephone and call center system
· Integration of Cloud-based call center system
· Various customization in conjunction with Salesforce Open CTI
Inbound / Outbound
· Provide information pop-up on the call
· Outbound Dialer with campaign list
· Call-back notification
Call history management
· Automation of call history and voice recording management
· Provide exclusive management view for Supervisor
· Real-time status analysis through reports/dashboards
![Monitor_mock_up.png](https://static.wixstatic.com/media/31a1bb_a6bf8c20412e49f98732c150d0f88d39~mv2.png/v1/crop/x_187,y_0,w_581,h_560/fill/w_108,h_105,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Monitor_mock_up.png)
![Callcetner.gif](https://static.wixstatic.com/media/31a1bb_e7908221bcf849a188fae4c8eae864db~mv2.gif)
![Callcenter_mobile.png](https://static.wixstatic.com/media/31a1bb_ec517fb8c0d34186a739105a155554e9~mv2.png/v1/crop/x_197,y_91,w_181,h_302/fill/w_86,h_143,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/Callcenter_mobile.png)
![Phone_mock_up.png](https://static.wixstatic.com/media/31a1bb_45d555753bc149ebabd79d7c5b83fa5a~mv2.png/v1/crop/x_217,y_75,w_244,h_330/fill/w_145,h_196,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/Phone_mock_up.png)
*Image source: salesforce.com
CommunityCloud
![lightning-bolt-in-screen-1-1.png](https://static.wixstatic.com/media/31a1bb_864ed7bbada44f3c90c0372deac9a43b~mv2.png/v1/crop/x_0,y_0,w_400,h_252/fill/w_108,h_68,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/lightning-bolt-in-screen-1-1.png)
![community-overview-product.png](https://static.wixstatic.com/media/31a1bb_d46c2605deea4821a22b8215f1b59c1c~mv2.png/v1/crop/x_26,y_25,w_651,h_368/fill/w_101,h_57,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/community-overview-product.png)
*Image source: salesforce.com
![connection.png](https://static.wixstatic.com/media/31a1bb_cc109b3bc4ea4da2bdd9a82508b13efa~mv2.png/v1/fill/w_64,h_64,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/connection.png)
![lightbulb.png](https://static.wixstatic.com/media/31a1bb_ef7e5f488b6c4662a93d73526e997bc9~mv2.png/v1/fill/w_65,h_65,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/lightbulb.png)
![chat (3).png](https://static.wixstatic.com/media/31a1bb_65d98c9672b14392bbc14df08f9b75ca~mv2.png/v1/fill/w_65,h_65,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/chat%20(3).png)
CommunityCloud helps you to build a community for everyone critical to your business such as customers, partners, and employees.
· Customers can interact with each other, provide feedback, share their enthusiasm for your brand and product, and even purchase in the community.
· A Partner Community connects resellers, distributors, and partners to increase sales.
· Enabling employees to find the information they need keeps them engaged and productive.