Service
ServiceCloud
ServiceCloud enhances customer experiences with customer service, self-service, and social channel engagement.
·Connect various channels such as phone, e-mail, web chat as well as SNS.
·Suggest the best solution to the customer by knowledge search feature.
·Escalate critical issues automatically to help you make quick decisions.
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Service Cloud 특장점
Support customers across a variety of channels and devices.
· Omni channel support including web, email, phone, chat, SNS, community
· Consistent responses regardless of channels and devices
· Receive service request and share knowledge using customer/partner communities
Inquiry management
· Assign inquiries automatically to the appropriate person according to contact type
· Notifications and Guides to available Agents
· Share service progress in real time with your customers.
Easy access to information
· Business-optimized customer service environment (dedicated console)
· Provide information (customer profile and service history) for quick and accurate issue judgment
· Provide solutions using the knowledge base
Manage Service Level Agreements (SLAs)
· Define SLA by customer and product
· Manage the entire process including customer response, notification and escalation process
· Service performance measurement and issue management using dashboard/report
MyCall 콜센터 솔루션
클로비스 MyCall 솔루션은 고객을 중심으로 영업/서비스 등의 모든 이력을 한눈에 보고
관리할 수 있는 Salesforce와 클라우드 기반의 국내 콜센터 전문기업인 Mytro와의 연동을 통해
쉽고 간편하게, 신속한 고객 응대가 가능한 클라우드 컨택센터입니다.
MyCall 특장점
· 클라우드를 기반으로 하는 CTI 솔루션으로 웹 브라우저에서 전화를 걸거나 받을 수 있습니다.
· 물리적인 장비나 PC 소프트웨어 설치 등의 복잡한 작업 없이 단 며칠만에 신속하게 도입할 수 있습니다.
· 사무실 뿐만 아니라 재택환경에서도 동일하게 고객지원 업무를 수행할 수 있습니다.
Call center system for customer service
· Integration of existing customer's telephone and call center system
· Integration of Cloud-based call center system
· Various customization in conjunction with Salesforce Open CTI
Inbound / Outbound
· Provide information pop-up on the call
· Outbound Dialer with campaign list
· Call-back notification
Call history management
· Automation of call history and voice recording management
· Provide exclusive management view for Supervisor
· Real-time status analysis through reports/dashboards
SNS Channel Integration
We can help you to reinforce customer relationship management through integrated service channel such as SMS, LMS, Kakaotalk, Facebook, Twitter, etc.
