Cloud Platform & Infra
Salesforce
Lightning Platform
The lightning platform enables you to customize and extend your CRM solution.
· Build apps with a rich library of easily configurable components that let you create pages and responsive apps by simply dragging and dropping.
· AppExchange has thousands of business apps pre-integrated with Salesforce and designed for everything from sales to service to ERP.
*Image source: salesforce.com
Genesys Purecloud
With the cloud-based call center system, you can use the call center functions by log-on without system installation.
· Provide call center functions such as ACD Call, IVR, Recording, Outbound Campaign, etc.
· Enhance a experience of customer and agent through omni-channel desktop integrating various channels into one UI.
· Choose from 1 agent to the number of agents you want to and adjust a number of agents according to peak time.
· Interlocked with Salesforce and can be used as a plug-in.
ACD: Automated Call Distributor
IVR: Interactive Voice Response
*Image source: genesys.com
Meraki
The Cisco Meraki portfolio is centrally managed from an intuitive interface. The dashboard enables customers to reduce operating costs and rapidly implement IT infrastructures.
· Offers Wireless LAN, Security, Switch, and CCTV products.
· Real-time monitoring through dashboards helps you solve network problems quickly.
· Set and manage network configuration at once such as wireless connectivity, security, and remote VPN access for all your devices.
*Image source meraki.com